Bring the Base, link, and source.
We can help with account access, document processing, sharing permissions, billing, and AI connections. Include enough context to reproduce the issue, but never send passwords or private source files by email.
Contact support
Email support@createbases.com. We aim to respond within two business days. For the fastest diagnosis, include:
- The email address on your Base account.
- The Base title and the page or feature you were using.
- What you expected, what happened, and any visible error message.
- Your browser or AI client and the approximate time of the issue.
Do not email sign-in links, OAuth tokens, passwords, payment-card data, or confidential source documents.
Account and sign-in
Base uses one-time email links instead of passwords. Request a new link if the previous one expired, and make sure you open it in the browser where you want to use Base. If delivery is delayed, check spam and verify that messages from the createbases.com domain are allowed.
AI connections
If Base is already installed as a published plugin, open the plugin and reconnect your Base account when prompted. During development or private testing, use the MCP URL https://createbases.com/api/mcp and complete Base’s authorization screen.
You can review and revoke active clients from AI connections. Revoking a connection stops that client from making new authenticated requests.
Sharing and access
Base permissions are checked each time content is requested. If a recipient loses access, confirm that the Base is sealed, the link has not expired or been revoked, the recipient’s email matches an invite when invite access is used, and external-AI access is enabled when the Base is being opened from an AI client.
Document processing
Processing time depends on document type, size, and provider availability. If a file remains in processing or produces incomplete results, include its filename and media type in your support message. You may attach a non-confidential reproduction file, but do not email sensitive originals.
Billing
Base subscriptions are purchased and managed only on the Base website. Workspace owners can use the billing page to review the current plan, update payment details through Stripe, or cancel renewal. Do not send payment-card information to Base support.
Privacy and security
Send privacy-rights or deletion requests to privacy@createbases.com. Report suspected security vulnerabilities privately to security@createbases.com and allow reasonable time for investigation before public disclosure.